Frequently Asked Questions

Review and correct

1 · Can I see what the stories are like?

 

Of course! If you're talking about the bindings, there is a FAQ where we explain how and show you all the details.

If you are referring to the stories and illustrations, you can see them in full on our website, by clicking on the covers of each of the stories. Or in the videos that appear on the page, where we tell you each story. Here are the links:

The Perfect Teacher

The Teacher of Our Dreams

The Teacher Who Was at a Loss for Words

The Heart's Hidden Plant (grandparents, or aunts and uncles)

The Secret (couples)

Personalized soccer album

The Colors

Paddy the Pirate

The Best Friends in the Universe

2 · Before receiving the story, can we see how it looks?

Of course, that's the idea. When we've prepared it, we'll let you know in the chat you have with your elf on your profile, and by email, that you can log in to your profile to see the first draft. If you spot any mistakes, you can click on the "Edit" button, and we'll take you back to change whatever you want.

Once the changes have been made to the form, we'll need to prepare another draft, like the first time.

If you want, this draft can be seen by other people involved in the story, just share the story with them (on their Duendeo profiles), or by sharing a viewing link that we'll provide you.

When you're happy with it, you need to give us the go-ahead, using a button (called "accept draft"), which you have ready. From there on, you'll have various buttons available:

  • Download PDF: Here you can download the story in digital format, free of charge and with no strings attached.
  • Buy books: Printed book orders with this button.
  • Duplicate story: To order another story, or the same one with a different number of children, or with a different teacher... but without uploading all the photos again!
  • Share story: So that this story appears in the profile of another parent in the group, so that he or she can, if he or she wishes, take care of the purchase.

If you have any questions, don't hesitate to contact the elves.

3 · How do I review and correct my story?

Let's say you're interested in one of our stories, upload the photos and fill in the form. We'll notify you by email when it's ready to view in your personal area, "My Stories". You go to view it, and you find a mistake, or you decide to change one photo for another, or the order of the photos... No problem!

In the section "My Stories", or in the draft viewer, you have an EDIT button.

If you click it, we'll delete the previous draft. Just to be clear. We don't want various drafts active at the same time. And we'll show you the form again. Don't worry, everything that you uploaded will still be there, you'll just have to change whatever you wanted to change.

Then, ask us for a new draft, which we'll prepare for you again, free of charge and quickly.



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